ATM

When Automatic Teller Machine (ATM) are selected as a distribution/delivering mechanism for cash transfers, it is important to make sure that they are available within a reasonable distance from where people live.

Ensure that:

• Instructions of use of the ATM are provided in accessible, easy-to-read format, with pictures and in oral instructions.
• ATM often requires a PIN code. Consider that some persons with intellectual disabilities or mental health conditions and some older persons can have difficulties to remember codes. Develop a safe system for them to keep their codes private, either by writing down or informing a trusted individual designated by the person themself.
• Women with disabilities may face additional risks when collecting cash at an ATM due to stigma and prejudice. Support women to organize themselves if they are living alone or as head of households or organize specific days which are supervised to make sure they can safely collect their transfers.
• Consider to the requirements of blind persons or persons with low vision. ATM machines may not accessible to them, they might need an external assistance to collect the cash.
• Directly assist persons who cannot access an ATM by themselves. If individual support is not possible, introduce and formalise a system for appointing and authorising a trusted person to collect the cash (for example, signing ‘power of attorney’ agreements with a trusted person who can access the cash in their place).

Ensure that safe, accessible and affordable transportation to reach ATMs are available for persons with disabilities, older people and chronically ill persons who have limited mobility.